Travel CRM
Customer relationship management built for the travel industry — not adapted from generic CRM.
A purpose-built travel CRM that understands bookings, not just contacts. Track the full traveller lifecycle from inquiry to post-trip follow-up. Integrated with your booking engines, accounting, and marketing tools out of the box.
Overview
Purpose-built for travel enterprises
Generic CRMs treat travel customers like any other contact. Our Travel CRM understands PNRs, itineraries, group bookings, and travel-specific workflows. It tracks inquiries, quotes, bookings, payments, and post-trip engagement — all connected to your booking engines and operational systems for a unified view of every customer.
Capabilities
Everything you need, engineered for scale
Inquiry Management
Capture inquiries from web, phone, email, and chat. Auto-assign to agents based on product, location, or workload.
Quote-to-Book Pipeline
Track every inquiry through the sales funnel — from initial request to quote, follow-up, booking, and post-trip.
Traveller Profiles
Rich traveller profiles with booking history, preferences, passport details, loyalty numbers, and communication history.
Automated Follow-Ups
Trigger-based email and SMS sequences for quote follow-ups, pre-trip reminders, and post-trip reviews.
Booking Integration
Bi-directional sync with your booking engines — bookings create CRM records, CRM activities update booking status.
Agent Performance Dashboards
Sales conversion rates, response times, revenue per agent, and pipeline health analytics.
Payment & Invoice Tracking
Track payments, outstanding invoices, and payment schedules linked to bookings and traveller profiles.
Marketing Automation
Segment travellers by behaviour, send targeted offers, and measure campaign ROI.
Why choose Vayvatech
Measurable impact for your business
Increase inquiry-to-booking conversion rates by up to 35% with structured follow-up automationReduce agent response time from hours to minutes with intelligent inquiry routing360° traveller view eliminates scattered data across spreadsheets, email, and booking systemsAutomated marketing campaigns drive repeat bookings and ancillary revenueAgent performance insights help identify coaching opportunities and optimise team structureProcess
How It Works
Capture
Inquiries are automatically captured from your website forms, booking engine, phone calls, and email. Each inquiry creates a lead with full context.
Engage
Leads are routed to the right agent based on product type, location, or skill. Automated follow-up sequences engage leads with relevant content and offers.
Convert
Agents manage the full quote-to-book pipeline with integrated pricing, itinerary building, and booking creation — all from a single screen.
Retain
Post-booking engagement, loyalty tracking, and targeted re-marketing keep travellers coming back. Automated review requests build social proof.
Integrations
Booking Systems
Communication
Use Cases
"Vayvatech transformed our booking workflow. We went from manual processes to a fully automated B2B portal handling 10,000+ bookings per month. The ROI was visible within the first quarter.
Ready to transform your customer relationships?
Let's discuss your requirements and build a solution tailored to your business.